Refund and Returns Policy
Last updated: July 2026
Our Commitment to You
At High Smart Home we stand behind every product we sell. If you are not completely satisfied with your purchase we will do everything we can to make it right. This policy outlines your rights and our process for returns and refunds.
Return Eligibility
We accept returns under the following conditions:
- The product is defective or not functioning as described
- The product arrived damaged during delivery
- You received the wrong product
- The product is significantly different from what was shown on our website
We do not accept returns for:
- Products that have been used or damaged after delivery
- Products returned more than 7 days after delivery
- Products without original packaging
- Change of mind purchases — please choose carefully before ordering
How to Initiate a Return
To start a return follow these steps:
- Contact us within 7 days of delivery via email at [email protected] or via WhatsApp
Include your order number, the reason for return, and clear photos of the product showing the issue - Our team will review your request within 24–48 hours and provide return instructions
- Package the product securely in its original packaging
- Our logistics partner will arrange pickup or provide drop-off instructions
Do not send products back without first contacting us — unrequested returns cannot be processed.
Refund Process
Once your returned product is received and inspected:
- We will notify you via email or WhatsApp of the outcome within 24 hours
- If approved your refund will be processed within 3–5 business days
- Refunds are made via bank transfer to your Nigerian bank account
- You will need to provide your account name, account number, and bank name
- Original delivery fees are non-refundable unless the return is due to our error
Damaged Products on Arrival
If your product arrives visibly damaged:
- Take clear photos of the damaged product and packaging immediately
- Contact us via WhatsApp within 24 hours of delivery
- Do not discard the packaging — it may be needed for the logistics claim
- We will arrange an immediate replacement at no extra cost or issue a full refund based on your preference
Wrong Product Received
If you received a product different from what you ordered:
- Contact us within 7 days of delivery
- We will arrange collection of the wrong item and delivery of the correct product at no extra cost
- If the correct product is unavailable we will issue a full refund including delivery fee
Defective Products
If your product stops working within 7 days of delivery:
- Contact us with a video showing the defect
- We will assess and arrange a replacement or refund
- Products that develop faults after 7 days are handled case by case — contact us and we will do our best to help
Payment on Delivery Returns
If you paid on delivery and are returning a product:
- Refunds are made via bank transfer only — we cannot refund cash at the door
- Provide your bank details when initiating the return
- Refund is processed within 3–5 business days after return is received and inspected
Exchange Policy
We offer exchanges for:
- Wrong size or variant received
- Defective products where stock is available
To request an exchange contact us within 7 days of delivery. Exchanges are subject to product availability.
Contact Us for Returns
- Email: [email protected]
- WhatsApp: 07031026225
- Response time: Within 24 hours on business days
- Business hours: Mon–Fri 8AM–8PM, Sat 9AM–6PM