Frequently Asked Questions
Everything you need to know about shopping with High Smart Home
ORDERS & DELIVERY
How do I place an order?
Simply browse our store, add your desired product to cart, proceed to checkout or just click the buy now button, fill in your delivery details and select Pay on Delivery as your payment option if you want to pay on delivery, otherwise select Pay Now. Our team will confirm your order via WhatsApp or phone call within a few hours.
How long does delivery take?
Delivery within Lagos takes 1–3 business days. Delivery to other states nationwide takes 3–5 business days via our GIGL logistics partner. You will receive a tracking update once your order is dispatched.
How much is delivery?
Delivery within Lagos is FREE. Delivery to other states nationwide is FREE. All orders qualify for our delivery service regardless of order value.
Do you deliver outside Lagos?
Yes — we deliver nationwide across all 36 states in Nigeria via GIGL logistics. We are also expanding to other African countries soon.
Can I track my order?
Yes. Once your order is dispatched you will receive a tracking number via WhatsApp or SMS. You can use this to track your delivery on the GIGL website.
PAYMENT
What payment methods do you accept?
We accept Payment on Delivery — you pay cash when your order arrives at your doorstep. We also accept online payment via Paystack which supports debit cards, bank transfer, USSD and other direct bank app transaction.
Is payment on delivery available everywhere?
Yes — Payment on Delivery is available across all states in Nigeria. Please have the exact amount ready when your order arrives.
Is online payment safe?
Absolutely. All online payments are processed securely through Paystack — Nigeria's most trusted payment gateway. Your card details are never stored on our website and you are safe.
Can I pay on installment?
We currently do not offer installment payment. All orders must be paid in full either on delivery or via online payment at checkout.
PRODUCTS
Are your products original and high quality?
Yes — every product on High Smart Home is carefully sourced and quality checked before listing. We only sell products we are confident will work as described. If any product falls short of your expectations we will make it right.
Do your products come with a warranty?
All products come with our High Smart Home satisfaction guarantee. If your product is defective or not as described contact us within 7 days of delivery and we will arrange a replacement or full refund.
Are the prices in Naira?
Yes — all prices on our store are in Nigerian Naira (₦). What you see is what you pay — no hidden charges or foreign currency conversion.
Can I see the product before paying?
With Payment on Delivery you can inspect your product when it arrives before handing over payment to the delivery agent. If you are not satisfied you can reject the delivery and contact us immediately.
RETURNS & REFUNDS
What is your return policy?
We accept returns within 7 days of delivery for products that are defective, damaged, or not as described. Products must be unused and in original packaging. Contact us at [email protected] to initiate a return.
How do I get a refund?
Once your return is received and inspected we will process your refund within 3–5 business days. Refunds are made via bank transfer to your account.
What if my product arrives damaged?
If your product arrives damaged please take photos immediately and contact us via WhatsApp within 24 hours of delivery. We will arrange an immediate replacement at no extra cost.
Can I exchange a product?
Yes — if you received the wrong product or want to exchange for a different variant contact us within 7 days of delivery and we will arrange the exchange.
ACCOUNT & GENERAL
Do I need an account to shop?
No — you can checkout as a guest without creating an account. However creating an account lets you track your orders, save your delivery details and access your order history easily.
How do I contact customer support?
You can reach us via email at [email protected], through our Contact page, or via WhatsApp for fastest response. We respond within 24 hours on business days.
Do you have a physical store?
We are currently an online-only store delivering across Nigeria. This allows us to keep our prices competitive and pass the savings directly to you.
How do I stay updated on new products and deals?
Subscribe to our newsletter in the footer of our website, follow us on Instagram and TikTok @highsmarthome, and like our Facebook page with the same hashtag for daily updates on new arrivals and exclusive deals.
Still Have Questions?
Our team is always happy to help. Reach out and we'll get back to you within 24 hours.